Order process

  • Select preferences and place order
  • Receive Order confirmation with assigned Order fulfilment executive details
  • Executive will reach your doorstep for fabric pickup, measurements, trial, delivery, alterations as per your preferences
  • Communicate anytime with order executive or 24/7 customer care
  • Get your perfect fit apparels

 

Shipping

CustomitNow provides FREE shipping for all our order executive visits on all items within India. International orders have a small shipping fee associated with them.

We will stitch and ship your garment to you within 10-15 working days depending on preferences.

Please allow 2 – 3 days for delivery in India (outside bangalore) and up to a 7-10 days for International shipments.

 

Cancellation & Refund Policy

You can cancel your order till our order executive reaches you for first visit. Your entire order amount will be refunded. Please call our Customer Care for a Cancellation.

You can choose option of refund from exchange of another apparel of same amount, or money transfer to bank.

Unfortunately, an order cannot be cancelled once the stitching process has started

 

Trial / Alteration Policy

Every order has a 1 free Trial (for order value above ₹ 2000) / Alteration option. You can either opt for a Trial (Not applicable on express delivery) before the delivery of your apparel (This has chances of increasing the delivery time). Alternatively, you can also opt for delivery first and 1 free alteration, in case of any misfits. Note that alteration request has to be raised within 7 days of delivery of apparel.

Outstation (non-Bangalore) orders will not have a Trial option, only 1 free alteration would be applicable.